All products have a minimum 1yr warranty on workmanship, but as I take a lot of pride in every build, I will always try to assist where I can outside the warranty period.
As a lot of our creations are made from recycled timber, you will likely notice marks and defects in some of the wood which is generally what gives it that “rustic” and “upcycled” look.
All of our recycled materials are double-checked for any structural issues to ensure they last the distance.
• As most of our products are sold in their natural state, additional oils, stains or paints can be applied to help prolong the condition and wear and tear of these builds.
• Due to New Zealand’s hot summers and wet winters, there may be swelling, contracting or warping within the timbers which may cause the odd nail or screw to loosen. If this does happen, feel free to make any minor adjustments by using a screwdriver or hammer, or contact us for additional support.
Many of our builds are made using rough sawn timber, and while utmost care is taken to ensure our products are safe to use, the odd splinter or scratch may occur.
Please take care and use the product as intended.